Shipping policy

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the item
• Photos of the shipping packaging (if applicable)

Once reviewed, we'll work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund in accordance with our Refund Policy.

Delivery Delays

While we make every effort to ship orders within our stated processing time, delivery dates cannot be guaranteed.

Unexpected delays caused by weather, carrier disruptions, natural disasters, public holidays, or other events beyond our control may affect delivery schedules.

We appreciate your patience should these situations occur.

Contact Us

If you have any questions regarding shipping or your order, our customer support team is happy to help.

Calviix
Email: contact@calviix.com
Phone: +1 (346) 458-0223
Address:
280 Uvalde Rd # 335
Houston, Texas 77015
United States

Customer Support Hours:
Monday – Friday
Response Time: Within 24 hours